FREQUENTLY ASKED QUESTIONS AND ANSWERS

Can MediCrest Home Care help with medications?

Yes. MediCrest Home Care is licensed to provide skilled nursing and can provide services to include medication administration and set-up.  All skilled nursing services must be authorized by a physician.  CNAs and PCAs provide medication reminders and oversight.

How much advance notice does one need to have service started?

We can usually provide you with a caregiver within 24 hours after your initial contact with our office.

Do I pay the caregivers directly?

No, you do not pay the caregivers.   Our caregivers are employees and are paid by the Company.  MediCrest pays the employee wages, State and Federal taxes, Social Security, Worker’s Comp, and liability insurance.

How can MediCrest be sure the caregivers are on the job or on time?

MediCrest uses a state of the art software that requires the caregiver to log-in and log-out using the Client’s phone.  If the caregiver is late or do not show up the office is alerted.  This software is beneficial on 2 fronts: (1) it helps with accountability of the caregiver; and  (2) it guarantees clients are accurately billed for the actual hours worked.  MediCrest also does unscheduled visits to the client’s home.

Does Medicare pay for in-home care?

Medicare does not cover non-medical home care services. The exception is if a patient is eligible for Home Health Care (skilled nursing, OT, PT, ST, etc.), continues to meet those criteria, the Medicare certified Home Health Agency can provide home care services (in most cases bathing) on a limited/intermittent basis.   Medicare services are authorized by a physician.

Does MediCrest Home Care provide assistance in an assisted living facility?

Yes, provide care to any place the client calls “home”.

How often are clients billed, and is a deposit required?

Clients are billed weekly and invoices are required to be paid upon receipt.  A deposit for one (1) week service is required before  services are rendered.  MediCrest will refund the deposit at the end our relationship if all invoices have been paid.

Are caregivers trained in CPR and basic first aid?

Being CPR/First Aide certified is one of the requirements of every caregiver.

Does MediCrest Home Care provide transportation ?

Yes, caregivers provide transportation.  Please call us for more information.

What are some of the payment methods MediCrest Home Care accepts?

Private Pay

Private pay can be used for both non-medical (personal care and companion / sitter) and skilled nursing services.  It should be noted though that skilled nursing care has to be authorized by your doctor (see info on skilled nursing).  As a Private Home Care Provider, MediCrest Home Care can provide services for as long as you need it on an hourly, per visit or live-in basis.

Medicaid Waiver Programs

MediCrest Home Care is part of the Georgia Medicaid Waiver Programs and accepts client who are qualified for the following:  Community Care Service Program (“CCSP”), Independent Care Waiver Program (“ICWP”) and Service Options Using Resources in Community Environment  (“SOURCE”).

Long-Term Care Insurance

MediCrest Home Care works with most long-term care insurance companies.  We can bill the insurance company directly (“Assignment of Benefits”) or you can pay us and the insurance company reimburses you, whatever your preference.